Last updated: March 2026

South Lakes Live Festival (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

By using our website or interacting with the festival, you agree to the terms outlined below.

Who We Are

South Lakes Live Festival is a local music and arts festival based in the Midlands, United Kingdom.

If you have any questions about this policy or how your data is used, you can contact us at:

Email: info@southlakeslive.com

What Information We Collect

We may collect the following types of personal information:

Contact Information

• Name

• Email address

• Phone number (if provided)

Ticket or Event Information

• Ticket purchase details

• Attendance information

Website Usage Information

• IP address

• Browser type

• Pages visited on our website

• Device information

Communications

• Messages sent through contact forms or email

• Newsletter subscriptions

How We Use Your Information

We use your personal information to;

• Process ticket purchases

• Provide festival information and updates

• Respond to enquiries

• Send newsletters if you have opted in

• Improve our website and festival experience

• Ensure safety and security at the event

• Meet legal or regulatory obligations

We only process your personal data when we have a lawful basis to do so under UK GDPR.

Legal Basis for Processing

We process personal data under the following legal bases:

Contractual necessity
When processing ticket purchases or responding to requests.

Legitimate interests
To manage the festival, improve our services, and communicate relevant event information.

Consent
When you sign up for newsletters or marketing communications.

Legal obligations
Where we are required to retain data for regulatory or legal reasons.

Festival Photography and Filming

As a public event, photography and filming may take place during the festival. By attending, you acknowledge that images or footage may be captured for promotional, archival, or media purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site.

You can control cookies through your browser settings.

Sharing Your Information

We may share your personal data with trusted third parties where necessary, such as:

• Ticketing providers

• Payment processors

• Website hosting or technical service providers

• Professional advisers (legal or accounting)

We do not sell your personal information.

Data Security

We take appropriate technical and organisational measures to protect personal information from loss, misuse, or unauthorised access.

How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to certain processing activities

• Withdraw consent for marketing communications

To exercise any of these rights, please contact:

info@southlakeslive.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.